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Warranty Returns Policy
A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned at the customers expense.
An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any replacements are issued.
Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained. Customer MUST INCLUDE THEIR CONTACT information INSIDE the package. Dabears2k.com will make no attempt to decipher return information that is not clearly included within the package.
Return shipping will be paid by the customer on all warranty returns past 30 days of purchase.
There will be no advance replacements under any circumstances. This means that we will not ship out a replacement before we get the bad item back NO EXCEPTIONS.
Items returned without information will be held for 30 days, after which time Dabears2k.com will dispose of the items. Dabears2k.com will not be responsible for items left past 30 days.
Dabears2k.com
Sales @ dabears2k.com
Returns Policy
• A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned at the customers expense.
• Returns will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number).
• An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds are issued.
• Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been opened, installed, modified, mounted, scratched, painted, or defaced will not be accepted. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application BEFORE installation. If the condition of the returned merchandise does not meet these requirements, it will be returned at the customers expense.
• For fitment issues, the customer must first contact the manufacturer of the product for verification before a return can be authorized. If the manufacturers contact information can not be located, please contact us.
• Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained.
• No returns on special order items.
• Returns on non-defective items are assessed a 15% restocking charge.
• Items found to be defective in the first 14 days may be returned. If Dabears2k.com can repair the item or replace the item, we will do so. If Dabears2k.com can repair the item or replace the item but the customer would still like to return it, the customer will be subject to the standard 15% restocking fee and loss of shipping charges.
• Items found to be defective after 14 days will be the responsibility of the customer to contact the manufacturer. If the defective item is returned to Dabears2k.com after the 14 days, it will be assessed the standard 15% restocking fee and loss of shipping charges.
• Once the returned item has been received, please allow 7 working days for your return/exchange to be processed.
• Original shipping and handling charges are non-refundable. This includes shipping and handling charges incurred by Dabears2k that were not charged to the customer (ie., if free shipping was offered).
• Refunds for all authorized returns are issued as store credit. However, the customer may also request a refund via the original payment method (ie., credit card, PayPal) or company check. If a refund is provided by any means other than store credit, a 10% processing fee will be assessed in addition to the shipping and handling charges.
• These criterias are also applicable to unapproved, refused shipments.
Returns will not be accepted without an RMA number. Please contact us to obtain an RMA number.
Dabears2k.com
Sales @ dabears2k.com |
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