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Shipping Policy
• Shipping within the United States is offered via Fedex. Dabears2k.com reserves the right to substitute shipping methods at their discretion. Shipping prices are determined by Fedex.
• Shipping to Canada is offered via USPS only. Due to customs fees, Dabears2k.com does not ship via Fedex to Canada. Although Fedex is offered on our site to Canada, choosing that option will delay your shipment and subject your order to additional charges.
If you have a problem with your order, please use the contact us page and we will respond as soon as possible.
Returns Policy
Returns Policy
• A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned at the customers expense.
• Returns will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number).
• An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds are issued.
• Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been opened, installed, modified, mounted, scratched, painted, or defaced will not be accepted. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application BEFORE installation. If the condition of the returned merchandise does not meet these requirements, it will be returned at the customers expense.
• For fitment issues, the customer must first contact the manufacturer of the product for verification before a return can be authorized. If the manufacturers contact information can not be located, please contact us.
• Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained.
• No returns on special order items.
• Returns on non-defective items are assessed a 15% restocking charge.
• Items found to be defective in the first 14 days may be returned. If Dabears2k.com can repair the item or replace the item, we will do so. If Dabears2k.com can repair the item or replace the item but the customer would still like to return it, the customer will be subject to the standard 15% restocking fee and loss of shipping charges.
• Items found to be defective after 14 days will be the responsibility of the customer to contact the manufacturer. If the defective item is returned to Dabears2k.com after the 14 days, it will be assessed the standard 15% restocking fee and loss of shipping charges.
• Once the returned item has been received, please allow 7 working days for your return/exchange to be processed.
• Original shipping and handling charges are non-refundable. This includes shipping and handling charges incurred by Dabears2k that were not charged to the customer (ie., if free shipping was offered).
• Refunds for all authorized returns are issued as store credit. However, the customer may also request a refund via the original payment method (ie., credit card, PayPal) or company check. If a refund is provided by any means other than store credit, a 10% processing fee will be assessed in addition to the shipping and handling charges.
• These criterias are also applicable to unapproved, refused shipments.
Returns will not be accepted without an RMA number. Please contact us to obtain an RMA number.
RKM Performance / Dabears2k.com
6549 Mission Gorge Rd #249
San Diego, CA 92120
619.618.0225
Sales @ dabears2k.com |
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